Customer Services

 

We welcome enquires and will be pleased to answer any questions you may have about our products or any other item requirements. You can contact our customer services by email, phone or letter.

 

Office hours: 9.00am – 5.30pm, Monday to Friday, 9.00am – 5.00pm on Saturday, Closed Sunday.

 

email: sales@thetoolbox.uk.com

Customer Service Tel: 0121 477 5222

Company address: The Tool Box, 630 Bristol Road South, Birmingham, B31 2JR

 

 

Where can I get my order delivered?

 

To comply with card issuer and PayPal conditions, we will use your PayPal Shipping Address or the registered card holder’s address for delivery of goods.

 

Please note: You are able to add an additional address to your PayPal account before purchasing goods.

 

Deliveries to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may be subject to additional delivery charges and/or slightly longer delivery lead-times.

 

Unfortunately we cannot deliver to non-UK destinations, including the Republic of Ireland.

 

 

Postage options:

 

• Standard Delivery (1-2 Working Days) up to 2kg will be sent with Royal Mail

 

Goods delivered by courier - from 2Kg to 30Kg total parcel weight will have the following three options based upon the delivery address.

 

• UK Zone 1 - Express 24h

(England, Wales and parts of Scotland - excluding Highlands & Islands)

 

• UK Zone 2 – Express 48h

(The Highlands and Islands of Scotland - Including postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)

 

• UK Zone 3 –Express 48h

(Northern Ireland, Isle of Man and Isles of Scilly - Including postcodes BT, IM, TR21-25.)

 

 

Combined carriage discount:

 

Our checkout will automatically weigh the items in your basket and show a combined postage cost.

If you are uncertain about carriage costs for your order, please email or call our retail shop and we will give you of the exact postage cost.

 

 

What if I am out when my product is delivered?

 

Goods delivered by courier will usually arrive between 9am and 5pm.  All courier deliveries must be signed for.  If you are out when the courier arrives, they may attempt to deliver to an immediate neighbour or leave the parcel at your local post office for you to collect. 

Either way, the courier will leave a card advising where the parcel has been delivered to.

 

 

Collection of orders:

 

If you purchase an item and wish to collect it from our retail Shop in Birmingham, please contact our Customer Services to allow us to make sure that the item and invoice are ready for you.

 

 

Items lost in post:

 

For goods sent with Royal Mail, we ask that if a parcel has not turned up you let us know. Royal mail may leave a card through your letterbox if they are unable to deliver. Please check and contact your local sorting office before contacting us. Royal Mail policy will require you to wait for 15 working days before the parcel is considered to be lost. To claim for a lost parcel after 15 working days have elapsed we will require your co-operation by filling in Royal Mail's short claim form. We will then issue you with a full credit or despatch your item again.