THE TOOL BOX is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2011

What we collect:

We may collect the following information:

• Your E-Mail Address, Daytime Telephone Number, Home Address and Post Code and Delivery Address and Post Code.  This information enables us to process your orders and to advise you of the status of your orders.

• A Password.  The first time you order you are asked to register by entering a password.  This password enables us to identify you when you revisit our Website.  The benefits to you are that, by entering your password, you do not need to re-enter your address details when you re-order and that, by clicking on the support buttons, you can check the status of any orders you have already placed.

• Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date etc.  This information is sent to us in an encrypted form and is stored on a secure server which enables us to process your order.   This sensitive information is held only as long as necessary for us to meet our obligations to you and the credit card companies. 

Online Payment Security and Data Privacy:

The Tool Box takes your online payment security very seriously and we promise to protect your personal and credit card information with the highest level of data privacy and security.

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do you secure my payments?

We employ data encryption to ensure safe and secure transactions on our site.  

Our payment area is secured using 128-Bit encryption across a Secure Sockets Layer (SSL).  An SSL means that all of your personal information - credit card details, name, and address - is encoded when it's sent to us.  This encryption ensures that no one can read it as it travels over the Internet.

You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser.  The other indication is in the address bar.  When you enter the secure area of the site, the background of the address bar in Internet Explorer 7.0, Firefox 3.0, Google Chrome and Opera 9.5, will turn green or yellow and will display a padlock symbol. You'll also notice that http:// is replaced by https:// (the 's' standing for 'Secure').

What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser.  The connection uses TSL 1.0 and is incrypted using RC4_128, with SHA1 for message authentication and RSA as the key exchange mechanism.  This link ensures that all data passed between our web server and your browser remains private and secure.  This system is used by websites worldwide to secure internet transactions between the server and the customer.

In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please write to

THE TOOL BOX

630 Bristol Road South

Northfield

Birmingham

B31 2JR

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  We will promptly correct any information found to be incorrect.